If you value quality, respect, teamwork, & compassion in the workplace then we want to meet with you. Our core values are important to us, and we are currently looking for a Patient Services Representative who shares the same standards.
REPORTS TO: Clinic Administrator, Summit Cardiology
The PSR position is a multi-task position that consists of all front-end functions including patient service, telephone management, scheduling, insurance card verification, registration, co-pay collections, charge entry, and appropriate cash and end of day closing procedures.
The PSR will ensure that all provider schedules are appropriately populated, telephones are responded to within established protocols, and complete registration information is verified with the patient. Accurate processing of all front-end functions is integral to the position.
The PSR Coordinates and works with other departments- physicians, nurses, management, techs, billing and medical records to ensure the clinic is running smoothly with the patients needs being met, acting as an advocate for the patient. Providing patients information regarding financial policies, registration requirements, and ensuring their needs are met while in the clinic including ordering interpreters, scheduling and necessary transportation.
The PSR needs to have good communication skills, the ability to multi-task, be a cooperative team member, with a professional, efficient, and caring attitude.
TYPICAL WORKING CONDITIONS:
Day shift, week days in a climate controlled medical office environment.
High school diploma or GED equivalent. College level courses preferred but not required.
Sitting for sustained periods utilizing a computer.
Physical Demand Level: Medium
In an 8-hour workday, must be able to-
Lift / Carry
20 to 50 pounds occasionally
10 to 25 pounds frequently
up to 10 pounds constantly
As required, must be able to-
Sit, Stand, Walk, Bend, Squat, Kneel, Crawl, Climb and Reach above shoulders
Push and Pull
Perform fine motor functions
Must possess functional vision, hearing, and speech in order to communicate effectively with clients, client advocates, and staff.