UW Medicine - Northwest Hospital & Medical Center

  • Clinic Patient Services Specialist - NW Medical Specialties

    Posted Date 1 month ago(10/11/2018 2:39 PM)
    Full Time
    7620 NW Medical Specialties
    1st, Days
    Job Location
    New Grads?
  • Overview

    Join our award-winning team at UW Medicine - Northwest Hospital & Medical Center.  We're proud of the acclaim we've received for our excellence in patient care and safety. Among the local, regional and national recognition we've received are:

    • The Distinguished Hospital for Clinical Excellence Award
    • The Emergency Medicine Excellence Award
    • This is the second consecutive year Northwest Hospital has achieved both the Spine Surgery Excellence Award and a ranking among the top 10 percent in the nation for spine surgery.
    • The Stroke Care Excellence Award
    • Winner of the Health Grades Distinguished Hospital Award for Patient Safety for the last three years in a row, we’re also one of the safest places to get care – among the top 5% in the country.

    UW Medicine includes Harborview Medical Center, UW Medical Center, Northwest Hospital & Medical Center, Valley Medical Center, UW Neighborhood Clinics, UW Physicians, UW School of Medicine and Airlift Northwest. 

    Northwest Hospital & Medical Center is a full-service, non-profit community hospital, offering comprehensive medical, surgical and therapeutic services.  With 281 beds, more than 1900 employees and a world-class medical staff, we provide innovative, technologically advanced care on a patient-friendly, easy-access campus just north of Seattle. 

    Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty. 

    As a UW Medicine - Northwest Hospital & Medical Center employee, you will enjoy generous benefits and work/life programs.


    We’re interested in learning more about you and appreciate your taking the time to apply online. UW Medicine - Northwest Hospital & Medical Center is committed to employing a diverse workforce. EOE


    UW Medicine – Northwest Hospital and Medical Center is an Affirmative Action/Equal Opportunity Employer. We welcome job applications from qualified individuals without regard to race, color, creed, religion, ancestry, national origin, age, sex, sexual orientation, gender identity, pregnancy, marital status, physical or mental disability, or any other protected characteristic. Minorities, women, disabled persons, and veterans are encouraged to apply.


    Northwest Medical Specialties has an outstanding opportunity for a full-time Clinic Patient Services Specialist; supporting three providers in a growth-focused, start-up clinic which opened March 2016.  Areas of specialty are Therapeutic/Interventional Gastroenterology and Hepatology.


    The ideal candidate will actively demonstrate service excellence standards and independently provide support services within the clinic.


    Duties and Responsibilities:

    Reception Activities:

    • Demonstrate excellent customer service skills.
    • Greets and directs visitors/patients and offers assistance.
    • Ensures smooth patient flow.
    • Reviews clinic schedule daily.
    • Obtains and updated patient demographic and insurance information.
    • Processes and prints daily PVS for all patients.
    • Provides general patient services.
    • Responds to patients’ needs and concerns as appropriate. Investigates complaints and works with office Lead, Supervisory, or Manager to find solutions.
    • Accepts patient payments (co-pays, deposits, etc.)

    Appointment Scheduling & Telephone Support:

    • Answers multiple telephone lines using defined etiquette standards; route calls and messages per clinic specific guidelines.
    • Coordinates and assists in scheduling ancillary appointments and consults.
    • Assembles and sends appointment and other information.
    • Assists in preparation and maintenance of provider and clinic schedules.
    • Using clinic guidelines, gathers information on the telephone regarding the nature of the patient concern and triages call to appropriate staff.

    Referral Coordination:

    • Reviews the Epic Referral Queue daily for incoming orders and new patient referrals.
    • Obtains necessary insurance plan information.
    • Maintains ongoing documentation and tracks authorized referrals.
    • Ensures that all referrals are properly linked to appointments.
    • Obtains any additional outside records as needed.

    Medical Record Activities:

    • Reviews daily schedule to identify required medical records requests.
    • Orders, coordinates, and distributes medical records as needed.
    • Processes all copying request and follows UW guidelines in sending appropriate requests to HIM.
    • Scans appropriately pertinent medical records information as instructed by provider following UW scanning guidelines.
    • Scans all in house test results, ultrasounds, ECG’s, etc…attaches to appropriated order.

    General Duties, including but not limited to:

    • Assists in orientating and training new staff.
    • Review email daily to stay current with clinic communication.
    • Maintains the physical environment for safety of staff and patients for aesthetic presentation of the area.
    • Open, sorts, and distributes daily faxes and mail.
    • Assist other clinics as needed.
    • Performs other related duties as required.

    Driving, includes but is not limited to:

    May be required to drive an automobile (or other vehicle) as a function of job in-between clinic sites.  If so required, completes all NWH driver clearance procedures and paperwork.  Drives carefully and in accordance with the law and NWH driving standards. Maintains a valid Washington Driver’s License and a clean driving record.




    Education Background

    • High school diploma or GED equivalent.
    • Some college coursework preferred.

    Licensure, Registration, Certification

    • If driving is included as a function of the job, maintains a valid Washington Driver’s License and clean record.

    Work Experience

    • Minimum of one year administrative or clerical support required.
    • Experience in a health care setting preferred.
    • One year customer service experience required

    Special Training/Skills

    • Microsoft application skills: Word, Excel and Outlook.
    • Data entry skills required.
    • Keyboard skills: 35+ wpm preferred
    • Excellent organizational skills, high attention to detail and accuracy.
    • Knowledge of medical terminology.
    • Knowledge of physician practice management systems preferred.
    • Familiarity with electronic medical records.
    • Ability to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served.

    Physical Abilities

    • Ability to sit for up to four hours at a time. 
    • Able to operate a computer.

    Physical Demand Level:  Medium

    In an 8-hour workday, must be able to:

    Lift / Carry

    20 to 50 pounds occasionally

    10 to 25 pounds frequently

    up to 10 pounds constantly


    As required, must be able to-

    Sit, Stand, Walk, Bend, Squat, Kneel, Crawl, Climb and Reach above shoulders
    Push and Pull
    Perform fine motor functions
    Must possess functional vision, hearing, and speech in order to communicate effectively with clients, client advocates, and staff.


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